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Receipts & Customers

Receipts, QR Verification & Customer Ratings

What customers see on a receipt, the QR code, and how ratings work.

Every sale generates a receipt with the shop name, invoice number, date, the staff member who served the customer, items bought, and the total.

The QR code

Each receipt includes a unique QR code. Scanning it opens a page inside DuQana showing "Verified Authentic Receipt" with the receipt details, which proves the receipt is genuine and wasn't altered.

Customer ratings

On the same page, the customer can leave a 1–5 star rating and an optional comment about their service. Each receipt can only be rated once. These ratings feed into the "By Staff" section of your Reports.

Thank-you note

You can personalise the message printed at the bottom of every receipt from Profile → Shop Information.

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