Help & Learning Center

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Plain-language guides for the parts of DuQana that can be confusing at first. Browse by topic below.

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Getting Started

Getting Started with DuQana

What DuQana does, and the difference between an owner and a staff account.

Frequently Asked Questions

Quick answers to the questions people ask most before and after signing up.

Products & Inventory

Understanding Product Types

The 7 ways a product can be set up, and when to use each one.

Adding a Product

Step-by-step guide to filling in the new product form.

Managing Stock & Low-Stock Alerts

How to update stock counts and what the low-stock warning means.

Bundle Products (Recipes / Combo Kits)

How to sell a combo, kit, or "recipe" made of other products you already stock.

Discounts & Promotions

How "Buy X Get Y Free" promotions work, and how they're different from Variable Price.

Sales & Checkout

Recording a Sale

How to ring up a sale, choose a variant, and accept payment.

Staff & Permissions

Staff & Permissions

How to control exactly what each staff member can see and do.

Reports & Settings

Reading Your Sales Reports

What each number on the Reports screen actually means.

Shop Settings

Shop details, tax rate, currency, and the receipt thank-you note.

Receipts & Customers

Receipts, QR Verification & Customer Ratings

What customers see on a receipt, the QR code, and how ratings work.

DuQana AI

DuQana AI

What DuQana AI does, how to turn it on, and what data it uses.

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